Returns

Raw Artistry takes great pride in creating the highest quality products.

If an item is faulty or damaged, we will gladly replace it. If the product is out of stock we will refund you or provide a credit. If you would like to exchange the styles, size or colour, or simply change your mind we will provide you with an exchange or credit. 

All returns must be received back to our Auckland warehouse within 30 days of purchase in original condition. Please email us at returns@rawartistry.co if you'd like to return an item and send it to:

Raw Artistry
Unit 8
180 Montgomerie Road
Airport Oaks
Auckland 2022

As soon as we receive the item back we will process the exchange/credit/refund

Please note:

  • If we receive an item after the 30 day returns period, credit will be issue rather than a refund, at our discretion. 
  • All products need to be returned in original packaging with swing tags and undamaged.
  • We are not responsible for the delivery method you choose to return the product to us. We recommend using a tracked delivery service.